RETURNS POLICY 

We are happy to assist you and manage your request for returns.

Restocking and Handling Fee

For any order that is accepted for return, we issue store credit and charge a 25% restocking and handling fee.

• Returns should be made within 7 days of your purchase (For example, if we receive your order on the 1st of November, the last day to be able to return your item(s) is 7th of November) in original, undamaged packaging. Any item(s) being returned should also be returned with any accessories, manuals and items that may have been bundled with the item(s).

• Products should be accompanied with the original sales invoice for store credit.

• If the product is not returned in its entirety or if the packaging/product has been damaged, or if accessories are missing, we reserve the right to refuse acceptance of the item or deduct additional charges on the store credit amount as applicable.

• If the product has been cleared (no damaged packaging, all manuals/items/accessories accounted for), the full amount would be issued as store credit within 7-10 working days (minus the 25% restocking and handling fee).

• If the product has been ordered but it has not been shipped, then you can cancel the order and avail 100% store credit towards purchase of any other item available on auratech.ae . Please note that we will not be able to refund the amount once order is placed.

Warranty

• (a)  One-year manufacturer’s warranty

• (b)  Physical damage to items are not covered under warranty

• (c)  Warranty on applicable products becomes invalid if the product(s) has been opened or tampered with by an unauthorised person/other service centre.

• (d)  Please retain your sales invoice to claim warranty

• (e)  Warranty is applicable within the region of the UAE only, unless stated otherwise