SHIPPING & RETURN POLICY
UAE SHIPPING POLICY
Your items should be at your door within 2-3 weeks of your order confirmation. Expect no duties or extra charges. Please ensure you have provided all important information including a contact number should there be any questions to your location. Once your order is ready for delivery our team will call to verify address and perfect time to have your item delivered.
INTERNATIONAL SHIPPING POLICY
If you live outside the UAE area please contact us by mail or phone to confirm delivery options.
We are happy to assist you and manage your request for returns.
Restocking and Handling Fee
For any order that is accepted for return, we issue store credit and charge a 25% restocking and handling fee.
- Returns should be made within 7 days of your purchase (For example, if we receive your order on the 1st of November, the last day to be able to return your item(s) is 7th of November) in original, undamaged packaging. Any item(s) being returned should also be returned with any accessories, manuals and items that may have been bundled with the item(s).
- Products should be accompanied with the original sales invoice for store credit.
- If the product is not returned in its entirety or if the packaging/product has been damaged, or if accessories are missing, we reserve the right to refuse acceptance of the item or deduct additional charges on the store credit amount as applicable.
- If the product has been cleared (no damaged packaging, all manuals/items/accessories accounted for), the full amount would be issued as store credit within 7-10 working days (minus the 25% restocking and handling fee).
- If the product has been ordered but it has not been shipped, then you can cancel the order and avail 100% store credit towards purchase of any other item available on auratech.ae . Please note that we will not be able to refund the amount once order is placed.
We deliver across the GCC using our approved logistics providers. Any local custom duties or other charges will be charged to the client’s account. Once your order has been shipped, you will be provided with the tracking number and the website of the logistics provider in order to be able to track the status of your order.
Auratech General Trading LLC does ship internationally. However, acceptance of orders being shipped internationally will be at the sole discretion and approval of the management team at Auratech General Trading LLC.
If you have any further questions, please do not hesitate to contact us.
If you wish to initiate a return, please send us an email at firstname.lastname@example.org stating your order ID, reason for return and photographs of the product condition.